Always pleasant and helpful!! Respectful of budgets, works through It all with you. He makes it ok when it is a big repair, explains al sides and gives you info to make decisions. He is about the customer and that is why I continue to go back!!!
Major work done on our 200,000 mile 2007 Forester. Rich Collins is beyond amazing!!
I’m very impressed with Rich from TSS Automotive. He is expert on repairing Subaru’s and treats you like a partner in the planning and servicing of your car. He calls you back and is flexible on everything – making knowledgeable recommendations on repair and future servicing options to give you the best bang for the buck based on your personal driving needs. He’s also very polite with fair pricing. In summary, TSS Automotive is everything I want in an auto repair business and am thankful I found him, which was due to reviews like mine. He’s a long drive for me, but well worth it
I love bringing my Crosstrek to Rich. He does what he can to take care of my vehicle so I can be safe on the road, especially in these Maine winters. He makes sure I have reliable transportation so I can work my two jobs. I have a hard tine trusting just anyone working on my cars, so to trust Rich, really says something. I call for a concern, he immediately does what he can to get me in so he can look and give me an honest diagnosis and price. Thanks Rich for all you do!
Works on all our Subarus. (We have 5) Excellent Mechanics, priced Right. Done right the first time . HIGHLY RECOMMEND!
My first visit and now my favorite. Very knowledgeable and useful advice. I was treated like a person with a car, not a child playing with a toy she can’t handle, like most women when talking to a mechanic.
What can I say. It’s nice to find a trustworthy mechanic close to my home. Rich is a great guy who has been so good to me. So far he has exceeded my expectations and I’m so pleased to have a mechanic I can trust!
This mechanic is the real deal. Fair prices, (for technician-quality work) honest diagnosis, and friendly service. I recommend him to anyone in the area looking for a trustworthy mechanic for their Subaru.
The only guy I trust with my Subie. Excellent prices for the quality of work he does.
Rich is Mr. Subaru! 10 years as a Subaru Master Tech and now he’s doing his own thing. I know something about cars and after 20 minutes together under my 09 Outback, it was clear that I was talking to someone who really knew his stuff. No charge for the diagnostic and the outcome was a suggestion that I keep driving it as the problem is not yet to a point that warrants the cost of the repair. Dealer as an alternative? Mega bucks for everything they can find!
Rich I thank you and look forward to doing business! Pete
This is a great place! Rich is a wonderful mechanic and he has very fair prices. I completely trust him with my Subaru.
Very fast and dependable service
Rich at TSS does a great job, fair prices. We have a Subaru Outback that had dropped valves. Rich did the repair and car is running great. You can tell he takes price in his work and is a Subaru experts. Very happy.
Really like these guys. They’ve been there for me when I needed routine maintenance, making it happen on my schedule, as well as helping me plan improvements and repairs. I’ve been seeing TSS for the past 2 years, since moving up into the North Country, and they’ve done me right. Super easy to work with very easy to schedule and communication is a breeze. They’re available via phone dropped into an area and actually really responsive via Facebook messenger. Thanks for all that you do rich your guys are great and you’re pretty cool too.
He sure does know his Subarus
TSS owner Rich is truly a Subaru expert, takes pride in his work, and has good prices. After our 2011 Outback suffered an engine failure due to dropped valves, Rich did a great job with the repair and car is running perfect. Nice to have a dedicated mechanic that goes the extra mile…Highly recommended!
Honest. Reliable. Reasonable pricing. Doesn’t try to sell you something you don’t need. Love this place. Won’t go anywhere else. -Steffani
Rich is amazing. Great service from a mechanic who knows his stuff, really cares, and charges fair prices. I brought my Baja in for a bunch of items and he got the job done. Best endorsement? I live in Sandwich, over 45 minutes away, and there’s no other mechanic I’ll bring my Subie to.
owner Rich is very talented and thorough absolutely recommend if you’re looking for fair prices and excellent service TSS is where it’s at
Great customer service. Kept it at the price he quoted me, and warranties his work. Could not be happier.
After receiving such good service and advice last time, I brought my 2011 Subaru in and had the timing belt replaced as well as 2 other suspension issues that a dealer had recommended. Rich did a great job and repaired only one of the suspension issues as he determined that the other one was fine and not needing repair/replacement. He saved me at least $300 and further reinforced my positive experience. This is how you run a successful business!! Referrals and return business!!
My first visit today to TSS Automotive. I am not easily pleased or impressed, but I was today. We moved here recently and had no idea where to go for good Subaru service. They are it!!!
Now if they could just tell us why our pool is still cloudy, fix our Chevy truck, grocery shop for me, cut down a bunch of trees,…..
Rich was awesome, Professional, accommodating, and knowledgeable. 10 stars.
Factory certified Subaru master mechanic services at non dealer rates. State inspection $40, replaced leaking power steering line for $160 incl parts. Fast and thorough work.
WOW!!! Professional, reliable, and extremely Fair. I brought my Outback there to diagnose an engine stalling problems. Rich identified that it was a manufacturer recall issue that I can only get completed at a Dealer at no charge. Any shop could have fixed the problem and charge me a bundle, but instead Rich earned my loyalty, all of my future business, and a wealth of positive recommendations!!!
MAGNIFICENT!!! If you are looking for a reputable and highly professional place to get your Subaru repaired where you know 100% that you are being treated and charged fairly, go no further!!! I am so excited and pleased to have brought my 2011 Outback here. Rich spent at least an hour diagnosing some transmission issues and charged me nothing. What a score!!!! I will go nowhere else for repairs and tell everyone I know to go here also!!!
Excellent mechanic, fair prices, stands behind his work. Subarus only.
Solid, professional work for your Subaru. Cameron’s a great addition.
Rich is the best
Rich and crew are great.
Richard Collins and his guys have assisted me more than once when my old car was broken down on the side of the road. Repairs were timely and my bill was more reasonable than any other repairs I have had done elsewhere.
We’ve been bringing our car to Rich for the past year and it is such a relief to have a mechanic we trust completely. He is thorough and communicates well with us. He has even checked in with us after work had been done to see how it was!
I’ve owned second (or third ) hand Subarus for more than 30 years and TSS is the best mechanic of all. He’s superb at diagnosing the problem, explaining what needs to be done. He will give you solutions for the short term and the long haul. And his prices are really fair.
Highly recommended, highly qualified and certified.
Great people to have to work on my cars! Solved my problem, and good rates too.
TSS Automotive is a great place to get work done on your Subaru. They are family owned and operated treat you like family. Fair prices for the services they do. I wouldn’t see anyone else.
Great shop! Clean, honest and fast service! Great rates!
Great job, good price, loaner car Rich is the only mechanic I go to.
Thanks, Rich! (And Cam too!) Great prices, great Service & quick turnaround ~ can’t ask for anything more! (Rich, don’t worry..I won’t tell anyone it wasn’t a Subaru.)
Thanks for getting me back on the road and saving me a ton of money over local Subaru dealer
My husband’s 2007 Forester is still running strong, thanks to Rich! We appreciate his skills and fairness to no end! If you own a Subaru and live in and around the Mnt. Washington Valley, this is THE mechanic for you!!
Excellent quality. Rich is a very knowledgeable and skilled mechanic. Would recommend him to anyone I like.
Rich is the owner and mechanic here at TSS. I have gone to him 2 times now for vehicle services and I can safely say his expertise on Subarus is too notch. He is super accommodating with requests and works with you throughout the repair. His prices are extremely reasonable and gets parts FAST.
I had Rich complete a valve lash job, install multiple upgraded components, and diagnose many electrical component problems over the past few months. He always finishes his work on time and keeps you informed as the fix progresses.
I live in Southern Mass. I have been to many shops too many times for simple work for the fact that I don’t have the spare time to get it done myself. I’m never satisfied with any of their work. I have stopped going to them all together. It’s a 3.5 hour drive to TSS and I will always drive up there to have Rich work on my Subaru. I will never trust another shop again. If he can’t figure something out ( rarely happens) , he has multiple resources to fix the trickiest jobs.
5 stars across the board !!!!! Thanks again Rich
It is a good shop and it is fun and good job Richie.!!!
Rich does an excellent job!! Totally trustworthy and as knowledgeable about Subys as they come.
Excellent, honest service. Rich rebuilt a part for us and saved us a fortune.
This is an amazing Family ran shop. Rich is a great Tech that is willing to go the extra mile to not only explain the work thats being done ( I am a little car slow), but willing to drive to pick your car up and bring it back to you when its done. He also rebuilt an engine in a friends car and took pictures every step of the way to show what had been done. Great experience! Thanks Rich!